Case Study 12 - Engineering IT Management – DEG Engineering
Scaling IT to Support Engineering Growth
DEG Engineering is a Calgary-based firm specializing in instrumentation, controls, and electrical engineering services. Supporting DEG since 2024, One Piece IT has worked with leadership to develop a more structured approach to IT management as its workforce, infrastructure, and operational requirements have expanded.
Overview
Organization
DEG Engineering
A Calgary-based engineering firm specializing in instrumentation, controls, and electrical engineering.
Industry
Oil and Gas Engineering Services
Delivering technical expertise to clients across a growing North American market.
Challenge
Growing IT Complexity
Expanding infrastructure, a distributed workforce, and increasing security and business-continuity requirements.
Solution
Proactive IT Management
Developing a managed-services framework covering infrastructure, security, workforce support, and technology planning.
Challenge
Managing Technology Across an Expanding Organization
As DEG Engineering grew, its technology environment became more complex. Employees and contractors worked across multiple locations, while expanding laboratory and server infrastructure increased the need for coordinated maintenance and support.
Cybersecurity, backup and recovery, and occasional onsite support for client projects added further demands. Leadership needed a more structured approach to managing these requirements and planning technology investments alongside business growth.
Solution
Building a Framework for Proactive IT Support
One Piece IT worked with DEG to move from a hybrid support arrangement toward a structured managed-services framework. The proposed model brought infrastructure maintenance, security, business continuity, and workforce support together with longer-term technology planning.
Plan Infrastructure Maintenance
The framework emphasized proactive monitoring, preventative maintenance, server management, and network support. These priorities addressed the growing infrastructure environment and established a more organized approach to ongoing technology care.
Strengthen Security and Continuity
The proposed model included security monitoring, endpoint protection, and multi-factor authentication. Backup management, redundant storage strategies, and recovery planning addressed the increasing importance of business continuity.
Support People and Future Growth
The approach covered local employees, global contractors, standardized helpdesk processes, and onsite project assistance. Technology roadmapping and environment standardization connected everyday support with DEG’s longer-term business requirements.
Outcome
A More Structured Approach to Technology Growth
The transition toward managed services gave DEG a clearer framework for technology management. The engagement emphasized planned maintenance, operational visibility, consistent support, and a stronger focus on security across its expanding environment.
Technology planning also became more closely aligned with business growth. This direction established a foundation for managing increasing complexity and supporting future workforce, infrastructure, and project needs.
The refreshed site also strengthened the company’s employer presentation, giving prospective employees easier access to workplace and health and safety information. Behind the scenes, WordPress and reusable templates simplified content updates and reduced the effort required to maintain a consistent website.
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