Case Study 03 - Nonprofit Organization - TGCA
Supporting Community Through Reliable IT
Thorncliffe Greenview Community Association supports a busy community facility with technology needs extending beyond a typical office. Since 2019, One Piece IT has provided managed IT services across infrastructure, cybersecurity, cloud services, and website operations as the organization’s needs have evolved.
Overview
Organization
Thorncliffe Greenview Community Association
A community organization supporting employees, board members, and facility users.
Industry
Community & Nonprofit Services
Connecting people, facilities, and daily operations through a broad technology environment.
Challenge
Evolving Technology Needs
Managing aging equipment, staff transitions, wireless coverage gaps, and a growing range of systems.
Solution
Ongoing Managed IT
Coordinating infrastructure support, cybersecurity, backups, cloud services, and technology planning.
Challenge
Keeping a Busy Community Organization Connected
Thorncliffe Greenview’s technology environment supported more than office work. It included nine employees, four servers, fourteen computers, board-member support, cloud services, website operations, and network and wireless infrastructure.
The retirement of long-standing employees and the arrival of new staff increased support needs during 2024. Alongside these changes, the association needed to manage aging equipment, protect its systems, and address wireless dead spots in the main-building lobby.
Solution
Bringing Daily Support and Future Planning Together
One Piece IT provided ongoing managed services across the association’s systems while identifying opportunities to improve connectivity and modernize file storage. The approach combined everyday technical support with maintenance, security, and planning for future changes.
Support Everyday Operations
Provided helpdesk support, server management, network-device maintenance, cloud-services support, and website maintenance. This broad service scope supported employees and board members through everyday needs and staffing changes.
Protect Systems and Devices
Included endpoint monitoring, patching, antivirus, endpoint detection and response, ransomware detection, and server cloud backup. Ongoing maintenance addressed aging equipment and cybersecurity vulnerabilities across the environment.
Plan Connectivity and Cloud Improvements
Scoped additional wireless access points and a wireless audit to address lobby coverage gaps. A later signed agreement covered phased file migration to Microsoft Teams and OneDrive, while retaining servers needed for legacy and operational requirements.
Outcome
A Technology Partnership That Grows With the Community
Since 2019, OPIT’s relationship with Thorncliffe Greenview has expanded across infrastructure, endpoints, cloud services, backups, website support, and Microsoft 365. The renewed engagement reflects a sustained partnership supporting the association’s evolving operational needs.
Documented plans for wireless improvements and cloud file migration provide a path for further modernization. Together with ongoing managed services, this work supports a coordinated approach to maintaining existing systems and planning future improvements.
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